Why Buy From Us? |
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Star Mitsubishi For over 50 Years our fearless leader John "Sr" Koufakis has lead the Star Auto Group from a small used car lot on Jamaica Avenue in Queens to the North East's Largest Volume Family Owned Auto Group. We have done this by serving the new and used car needs of Tri-State Residents with a dedication to respect, quality and VALUE. This is what we have learned during our long history!!! A "Good Deal" is the Holy Grail of purchasing a new or Pre-owned automobile. A perception common among many of our customers is that the "Good Deal" is elusive, requiring shrewd negotiation skills and laser-precise focus on price. Though fair and competitive pricing is obviously important to a good vehicle buying experience, our dealership has learned other important factors over the years that have satisfied thousands of valued customers. An automobile dealer's integrity is the most important thing he or she has. Why? Because the sweetness of a low price disappears quickly but the bitterness of a broken promise lingers for a long time. All final purchases should be completed with a sense of satisfaction that you have received the most value for your hard earned money and experienced the highest level of professionalism during you vehicle transaction. The most widely published yet least read book in the world. Do you know what it is the owner's manual in your glove compartment. Surprising as it may seem, many times after years of ownership people tell us, "I did not know my car had that capability" or "I did not know that option was included as standard equipment on my vehicle." We suggest that sometime during the first few weeks after delivery you take out your owner's manual and read it cover to cover. That way you will fully understand and appreciate all the functionality and capability that your vehicle has. Yours Sales Consultant is your link between our dealership and your needs. And many people never use it! An automobile dealership is made up of many departments offering services designed to help you with every facet of your automotive needs. A body shop, a finance department, fleet and rental services and a reconditioning department. Star Mitsubishi can even offer custom and performance modifications for your car or truck and of course there are the sales, service and parts departments. But how do you access all these different departments and services? Who do you see for some specific thing that you want or need to get done? Your sales consultant is the key to all the capabilities that the Star Automotive Group has to offer. His or her assistance comes with the purchase just as though it was listed as standard equipment on your window sticker! Rather than basing your entire buying decision on price, color, or options, factor service into the equation. Important factors include hours of operation and a knowledgeable staff of technicians. At the time of purchase no one thinks about being stranded at a shopping mall at 10:00 at night. Is your dealer open to help you? At all Star locations, our service departments stay open till late on weekdays and are open on Saturday for just this reason. Service is the backbone of our business, not just an afterthought. No vehicle is created perfectly. Problems do occur with even the most expensive automobiles from the most reliable brands. What makes or breaks the sweetness of any automobile purchase is the reputation of the dealer to deal with these inevitable problems. The most important aspect of buying your new vehicle is your dealer's sincere desire to handle every problem quickly and honestly with an eye toward maintaining your satisfaction. We understand the importance of getting as many perspectives as possible when making your vehicle purchase. With the Internet, you have access to a tremendous wealth of resources to gain objective information to help you make an informed vehicle buying decision. Here are a few additional resources our customers have repeatedly mentioned as primary research sources: Galves.com is the industry benchmark for trade-in values. With an easy-to-use search able interface, you can access the same information source we use in our professional appraisal process. Mitsubishi's website Get specifications straight from the horse's mouth by visiting the manufacturer websites of the makes that you are researching. Often they provide comprehensive specification sheets and interactive resources to help you get a well-informed understanding of the technical components of the vehicle you are researching. How Do I Get My Trade-In Appraised? Getting an objective appraisal ensures you get the greatest dollar amount for your trade-in. That's why our dealership has a professional trade-in appraisal process on site to save you the time and money of finding an appraisal service. You can have your trade-in appraised as soon as it arrives at the dealership. Additionally, you can use this time to speak with your sales consultant about what you do and do not like about your present vehicle, so he or she can help you find the new vehicle that is right for you. With this information in hand, your sales consultant can avoid looking at vehicles that do not fit your needs and make maximum use of your precious time with us. The Foundation Of A 5 Star Dealership Sales Consultant Experience We've found that sales consultants with more experience and training produce more satisfaction in the customers they serve. A wealth of product knowledge, sound intuition of your needs and, above all, a desire to keep you satisfied throughout your ownership period are all areas on which our sales staff is focused, making price negotiation a secondary concern. After all, the sweetness of a low price fades quickly, but the bitterness of broken promises lingers for a long time. Dealer Reputation Repeatable customer satisfaction comes from the top down, which is why dealer reputation should also be considered when looking for that "Good Deal." The most experienced sales consultant cannot compensate for a dealer that only sees dollar signs when he or she looks at his customers. Many dealers take a "short-term" approach to earning your business. However, at our dealership we never work for the bottom line, but rather, focus on the top line. It is our belief that if we sell a lot of vehicles that satisfy a lot of customers, the bottom line will take care of itself. Vehicle Selection Settling for a car that doesn't satisfy your needs also defeats even the best price. Our dealership thinks you shouldn't have to compromise your original intentions in your vehicle purchase. For that reason, we maintain a wide selection of vehicles to give you the greatest amount of choice during your vehicle buying experience. High Quality Service The greatest measure of any dealership is how they handle their customers when something goes wrong. A favorable price can be offset in the space of only a few unforeseen repairs. Good, reputable service during your ownership cycle is the highest consideration of every knowledgeable vehicle buyer. That's why the technicians in our service department are kept on the cutting edge of technology through various certified training programs with salary and bonus incentives directly related to the number of customers they satisfy. At our dealership, our profit is providing you the best possible service. As you can see, a truly good deal is found in getting the right information from the right consultant at the right dealership so you can confidently make the right overall vehicle choice. It is true that we offer competitive prices, but we feel the best deal is the one that makes the value of a competitive price last for as long as you own or lease your vehicle. Our Vision Statement We all want a company that our people are proud of and committed to, where all employees have an opportunity to contribute, learn, grow and advance. We want all of our team members to feel respected, treated fairly, listened to and involved in our decision making process. We want an organization open to change and willing to explore the unexplored. We want satisfaction from our accomplishments and friendships within and to have fun in our endeavors. Above all, we must deliver the highest level of service to each and every customer, for they are the sole reason our organization exists. |
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If you have any further questions, Please feel free to contact one of our friendly sales representatives. |
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